Terms and Conditions for the Provision of Services

THE BIG THING S.C. PAWEŁ KORDYŚ MAREK KIWER

§1. DEFINITIONS AND INTERPRETATION

  1. “Personal Data Controller” (PDC) – the Client who provides the Service Provider with the Address Database and remains the controller of that data within the meaning of the GDPR.
  2. “Address Database” – a collection of personal data relating to end recipients (in particular: first name, surname, delivery address, telephone number, email address) provided by the Client for the purpose of carrying out an Influencer Dispatch.
  3. ‘Brief’ – a document containing the Service Provider’s questions regarding the Client’s specific requirements, which forms the basis for the preparation of the Quotation.
  4. ‘Working Day’ – any day from Monday to Friday, excluding public holidays in Poland.
  5. “Customer” – a legal person, an organisational unit without legal personality, or a natural person carrying on a business who uses the Service Provider’s Services.
  6. “Client Materials” – all content, files, graphics, logos, photographs, texts, designs, products, packaging and other elements provided to the Service Provider by the Client or specified for use in the fulfilment of the Order, to which the Client holds the rights or licences necessary for their use.
  7. “Offer” – a quotation and specification of the Services prepared by the Service Provider on the basis of the Brief, comprising a file containing the quotation and a presentation of illustrative visualisations.
  8. ‘Processor’ – The Service Provider, to the extent that it processes personal data on behalf of and at the instruction of the Client.
  9. ‘Report’ – a document summarising the fulfilment of the Order, containing, in particular, information on the delivery status of parcels.
  10. “Terms and Conditions” – this document setting out the rules governing the provision of Services by the Service Provider.
  11. “Services” – all services provided by the Service Provider, in particular: the organisation and management of events; the creation and dispatch of gift and PR parcels; influencer shipments; influencer marketing activities; and the assembly, packaging and reporting of campaigns.
  12. “Service Provider” – THE BIG THING S.C. PAWEŁ KORDYŚ MAREK KIWER, with its registered office in Kraków, ul. Oboźna 31/3, 30-011 Kraków, NIP: 6772435706, REGON: 380566879.
  13. ‘Visualisation’ – a graphic illustration of products or sets, provided for information purposes only and not constituting a guarantee that the final result will be identical.
  14. “Influencer Dispatch” – a service involving the dispatch of parcels containing advertising materials, gifts or promotional items directly to influencers or other end recipients specified by the Client.
  15. “Order” – a request from the Client for the provision of Services, submitted in writing or electronically (by email), and confirmed by the Service Provider.

§2. SCOPE OF SERVICES

  1. The service provider offers the following services:
    1. organisation and comprehensive management of corporate events, conferences and promotional events;
    2. designing, creating and dispatching gift, PR and promotional parcels;
    3. influencer shipments – preparing and dispatching parcels directly to influencers and end recipients from the client’s address database;
    4. packaging, packing and assembling promotional sets;
    5. product marking (printing, engraving, embroidery and other techniques);
    6. reporting on postal campaigns (delivery status, dates, parcel numbers);
    7. other marketing and logistics services agreed on an individual basis with the client.
  2. The information presented on the website www.bigthing.pl is for information purposes only and does not constitute a commercial offer within the meaning of Article 66 § 1 of the Civil Code.
  3. The detailed scope, terms and conditions, and completion date for each Service are agreed on a case-by-case basis with the Client and confirmed in writing.
  4. The service provider only delivers within Poland and to countries in the European Union and the European Economic Area.

§3. RULES FOR PLACING AND CONFIRMING ORDERS

  1. The customer contacts the Service Provider:
    1. by telephone: 697671850, 607315611
    2. by email: biuro@bigthing.pl;
    3. in person (at meetings or industry events).
  2. Upon receiving an enquiry, the Service Provider sends the Client a brief containing questions regarding:
    1. the customer’s needs and expectations;
    2. the quantities of products ordered;
    3. the method of marking (printing, engraving, embroidery, etc.);
    4. visual concept;
    5. method of delivery and packaging;
    6. completion date.
  3. On the basis of the completed Brief, the Service Provider prepares a Proposal comprising:
    1. a quotation in XLSX or PDF format;
    2. a presentation with illustrative visualisations.
  4. The visualisations are for illustrative purposes only. The final result may differ from the presentation due to:
    1. the technology and machinery used;
    2. colour differences between the digital visualisation and the physical print;
    3. the need to change the location of the marking if a trial marking proves impossible at the originally intended location;
    4. the properties of the materials used in production.
  5. The Customer accepts the Offer by sending an email containing an unambiguous declaration of intent, e.g. “I accept the Offer and declare that I have read the Terms and Conditions of Cooperation and accept their content. ”, “Please proceed and I declare that I have read the Terms and Conditions of Cooperation and accept their content.” or equivalent.
  6. Should the Customer request changes (to quantities, specifications or scope), the Service Provider shall prepare a revised Quotation. The approval process shall be repeated in accordance with clause 5.
  7. The Service Agreement is concluded upon the Service Provider’s confirmation of acceptance of the Order for fulfilment, which is provided in writing (by email).
  8. The Offer is valid for a period of 14 days from the date it is sent, unless the Service Provider has specified a different period. Once this period has expired, the Service Provider is no longer bound by the terms of the Offer.
  9. If the Service Provider commences fulfilment of the Order prior to formal confirmation, this shall be deemed to constitute acceptance of the Order by both Parties on the terms set out in the Quotation.

§4. RIGHTS AND OBLIGATIONS OF THE PARTIES

  1. The service provider undertakes to:
    1. the provision of the Services with due care, in accordance with the accepted Order;
    2. to meet the deadlines specified in the Order, subject to circumstances beyond the Service Provider’s control;
    3. to inform the Customer of any significant circumstances that may affect the fulfilment of the Order;
    4. to maintain the confidentiality of information provided by the Client;
    5. the processing of personal data in accordance with the provisions of the GDPR and these Terms and Conditions.
  2. The customer undertakes to:
    1. the timely provision of complete and accurate information necessary for the fulfilment of the Order;
    2. the timely provision of the Client’s Materials (logos, graphics, production files) in the appropriate quality and formats;
    3. the verification and approval of designs and visualisations prior to the start of production;
    4. timely payment of remuneration in accordance with the terms of payment;
    5. the transfer of the Address Database obtained in accordance with applicable legislation, including the GDPR;
    6. cooperation with the Service Provider to the extent necessary for the proper fulfilment of the Order.
  1. The service provider is entitled to:
    1. refusal to accept an Order without giving a reason;
    2. to suspend fulfilment of the Order in the event of a delay in payment or a lack of cooperation on the part of the Customer;
    3. requests for an advance payment or prepayment before work commences;
    4. to make the technical changes necessary for the proper performance of the Contract, after first informing the Customer;
    5. the use of the project for reference and portfolio purposes, unless the Client requests confidentiality.
  2. The customer has the right to:
    1. receipt of the Quotation and Visualisations prior to acceptance of the Order;
    2. submitting comments on designs before production begins;
    3. to obtain information on the status of the Order;
    4. receipt of the Report following the completion of the Influencer Campaign;
    5. lodging a complaint in accordance with §10 of the Terms and Conditions.

§5. IMPLEMENTATION RULES

  1. Before production begins, the Customer is required to give final approval to:
    1. graphic design and/or visualisation;
    2. product quantities and specifications;
    3. completion date.
  1. The Client’s approval of the design means that the Client is responsible for any errors in the approved materials, including spelling mistakes, factual errors and errors in logos.
  2.  For orders involving production, the Service Provider allows for a quantity tolerance of +/- 5% of the quantity ordered, due to the nature of the production processes. Invoicing is based on the actual quantity delivered.
  3. The lead time is calculated from:
    1. the Service Provider has received all the necessary materials and information from the Client and the Client has approved the design;
      or
    2. recording of the advance payment or prepayment, if required.
  4. The service provider reserves the right to change the delivery date in the following circumstances:
    1. delays in the delivery of materials by the Customer;
    2. changes made by the Client after the design has been approved;
    3. circumstances beyond the Service Provider’s control (force majeure, delays on the part of suppliers).
  5. The Services are provided via:
    1. in person (collection by the customer);
    2. via a courier company chosen by the Service Provider;
    3. as part of the Influencer Dispatch scheme – directly to end customers.
  6. The risk of loss or damage to the products passes to the Customer:
    1. upon collection in person;
    2. at the time the parcel is handed over to the courier company – in the case of delivery to the Customer’s address;
    3. at the time the parcel is handed over to the courier company – in the case of Influencer Dispatch.
  7. Acceptance of products or services without reservation, including failure to lodge a complaint within the time limit specified in §10(1), shall be deemed to constitute acceptance of them as having been duly performed.

§6. RULES FOR INFLUENCER SHIPMENTS

  1. Influencer shipping includes:
    1. receipt and processing of the Address Database provided by the Client;
    2. preparing parcels in accordance with the Order specifications;
    3. product assembly and packaging;
    4. sending parcels via a postal operator or courier company;
    5. preparation of a report containing: dispatch dates, consignment numbers and delivery statuses.
  1. The customer shall provide the Address Database in the form of an electronic file containing at least: the recipient’s first name and surname, full delivery address and contact telephone number.
  2. The service provider accepts no liability for:
    1. errors in the address details provided by the Customer;
    2. failure to deliver a parcel due to an incorrect or incomplete address;
    3. refusal by the recipient to accept the parcel.
  3. By placing an Order that includes an Influencer Delivery, the Customer represents and warrants that:
    1. is authorised to disclose the personal data contained in the Address Database;
    2. the data was collected in accordance with applicable legislation, including the GDPR;
    3. has an appropriate legal basis for processing this data for the purposes of dispatch;
    4. informed the data subjects of the possibility that their data might be passed on to the entities responsible for dispatch.
  4. The service provider accepts no liability for the way in which parcels are used by end recipients, including:
    1. posts on social media (or the lack thereof);
    2. the content and nature of publications relating to the products received;
    3. promotional or advertising activities undertaken by consumers.
  1. The delivery date for the Influencer Shipment is determined on a case-by-case basis and is calculated from the date on which the complete address database is provided and the products are delivered to the Service Provider’s warehouse (where applicable).
  2. Once the shipment has been completed, the Service Provider shall, at the Customer’s request, provide the Customer with a Report within 5 Working Days of the dispatch of the final consignment. The Report contains:
    1. the number of parcels dispatched;
    2. waybill numbers;
    3. delivery statuses (based on information from the courier operator).
  3. The Service Provider reserves the right to refuse to carry out an Influencer Delivery in the following cases:
    1. products which are prohibited from being placed on the market or excluded from transport;
    2. products requiring special transport conditions which the Service Provider is unable to provide;
    3. reasonable doubts as to the legality of the acquisition of the Address Database.
  4. The Customer acknowledges that parcels used as part of Influencer Shipments may give rise to obligations relating to waste management and the Waste Management Act on the part of the Customer or the recipients. The Service Provider shall not be liable for the fulfilment of the Client’s public law obligations in this regard, unless the parties agree otherwise in writing.

§7. LIABILITY

  1. The Service Provider shall perform the Services with the due care expected of a professional in the marketing and events sector.
  2. The Service Provider’s liability to the Customer is limited solely to the actual loss incurred. The Service Provider shall not be liable for any loss of profit or for any indirect, consequential, special or incidental damages (including loss of reputation, data or contracts) suffered by the Customer.
  3. The Service Provider’s total liability in respect of the performance of a given Order shall not exceed the net remuneration due for that Order.
  4. The limitations of liability set out in points 2 and 3 shall not apply to damage caused intentionally or as a result of gross negligence on the part of the Service Provider.
  5. The service provider accepts no liability for any discrepancies between the visualisation and the final product arising from:
    1. technical limitations of the production and labelling process;
    2. differences in colour reproduction between the screen and the print;
    3. the physical properties of materials (texture, absorbency, elasticity);
    4. the need to change the location or marking technology for technical reasons.
  6. The service provider accepts no liability for:
    1. actions or omissions on the part of courier companies and postal operators, including delays in delivery, damage to or loss of parcels in transit;
    2. actions taken by influencers or other end users, including a failure to publish, or the publication of content that is negative or does not meet the Client’s expectations;
    3.  refusal by the recipient to accept the consignment;
    4. the activities of suppliers of products and materials.
  7. The Customer bears sole responsibility for the legality, safety, quality and compliance with the law of the products provided to the Service Provider for labelling, packaging or dispatch. This applies in particular to: food, dietary supplements, cosmetics, alcohol, electronics, home-made products and all advertising materials.
  8. The Service Provider does not verify the composition, labelling, certificates, compliance with health and hygiene requirements, marketing authorisation or safety of the products entrusted to it by the Customer.
  9. Responsibility for compliance with all legal requirements, including labelling, food regulations, warnings, BDO, excise duty, cosmetics regulations, declarations of conformity and instructions for use, rests solely with the Customer.
  10. The service provider shall not be liable for any consequences arising from the use or consumption of a product entrusted to it by the Customer, nor for any damage resulting from quality defects or the product’s non-compliance with applicable regulations.
  11. In the case of the dispatch of food, alcohol or products requiring special transport conditions, the Customer declares that these products comply with food, health and transport regulations and are fit for dispatch.
  12. In the case of marking on materials provided by the customer, the Service Provider is solely responsible for carrying out the marking service with due care. The Service Provider shall not be liable for:
    1. defects, damage or losses arising from the quality, characteristics or defects of the product entrusted to us,
    2. colour variations, inaccuracies or technical limitations resulting from the properties of the Customer’s surface or material.
  13. The Customer undertakes to indemnify the Service Provider against any claims by third parties relating to the product entrusted to the Service Provider, including claims for damages, breaches of legislation, product liability or defects in the goods.
  14. The Customer bears full responsibility for the lawfulness of the collection and transfer of the Address Database. In the event of any claims by third parties relating to the processing of data from the Address Database, the Customer undertakes to indemnify the Service Provider and to cover all costs associated therewith.
  15. The Service Provider shall not be liable for any failure to perform or improper performance of the Services caused by circumstances beyond the Service Provider’s control, in particular:
    1. force majeure (natural disasters, epidemics, acts of war, strikes);
    2. failures of IT or telecommunications systems;
    3. decisions taken by public authorities;
    4. delays in the delivery of materials by external suppliers.
  16. Should any circumstances arise that may affect the fulfilment of the Order, the Service Provider shall immediately inform the Customer of the situation and its anticipated consequences.

§8. COPYRIGHT AND IMAGE RIGHTS

  1. The Client declares that they hold full copyright or the relevant licences for the materials provided to the Service Provider (logos, graphics, photographs, texts) and are authorised to use them for the purposes of fulfilling the Order.
  2. The Client undertakes to indemnify the Service Provider against any liability in the event of claims by third parties relating to the infringement of copyright, industrial property rights or other intellectual property rights in connection with the materials provided by the Client.
  3. Graphic designs, visualisations and materials created by the Service Provider for the purposes of fulfilling the Order shall remain the property of the Service Provider until full payment of the fee has been made. Upon payment, the Client acquires a non-exclusive licence to use these materials within the scope specified in the Order. The Client is not entitled to modify the designs in a manner that infringes upon their nature or the Service Provider’s reputation.
  4. The transfer of economic copyright in the designs requires a separate written agreement and may involve additional remuneration.
  5. The Service Provider does not acquire or process any image rights relating to influencers or other end users. All matters relating to the use of users’ images in the Client’s marketing materials are the sole responsibility of the Client.
  6. The Service Provider is entitled to use completed projects in its portfolio and reference materials, unless the Client stipulates that the project is confidential before work commences.

§9. PERSONAL DATA AND THE GDPR

  1. General provisions:
    1. With regard to personal data provided by the Client in connection with the provision of the Services, in particular in connection with Influencer Campaigns, the Client acts as the Data Controller (DC), and the Service Provider as a data processor within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
    2. The Service Provider is the data controller for Customers’ personal data (contact persons, representatives). This data is processed for the purposes of providing the Services, billing and contacting the Customer.
  2. Entrusting data processing to
    1. The obligation to enter into data processing agreements stems directly from Article 28 of the GDPR. Acceptance of these Terms and Conditions and the submission of an Order involving the transfer of end users’ personal data constitutes the conclusion of a data processing agreement between the Customer (Data Controller) and the Service Provider (Data Processor).
    2. The Service Provider processes the personal data entrusted to it solely for the purpose and to the extent necessary to provide the Services, which include, in particular: the preparation, kitting, packing and dispatching parcels, preparing waybills and address labels, maintaining records of dispatches, and reporting on delivery statuses.
    3. The data provided includes, in particular: first name, surname, delivery address, telephone number, email address and – if provided – the recipient’s company name.
    4. Data is processed for the duration of the relevant Order and for no longer than 30 days after its completion, unless the Customer decides otherwise or legislation requires a longer retention period.
    5. Once the period specified in point (d) has elapsed, the data is permanently deleted upon completion of the service and at the Customer’s request, and the Service Provider confirms this to the Customer.
  3. The Service Provider (Processor) undertakes to:
    1. processing data solely on the basis of a documented instruction from the Client;
    2. ensuring that persons authorised to process data have undertaken to maintain confidentiality;
    3. the implementation of appropriate technical and organisational measures designed to ensure the effective implementation of the data protection principles set out in the GDPR and to safeguard the rights of data subjects;
    4. compliance with the terms and conditions governing the use of sub-processors’ services;
    5. supporting the Client in fulfilling its obligations relating to the rights of data subjects;
    6.  supporting the Client in ensuring compliance with Articles 32–36 of the GDPR;
    7. the erasure or return of data once processing has been completed;
    8. to provide the customer with the information necessary to demonstrate compliance with the GDPR.
  4. The data controller implements technical and organisational measures to ensure the security of processing in accordance with Article 32 of the GDPR, in particular:
    1. encryption of files containing personal data;
    2. data access control;
    3. staff training on the protection of personal data;
    4. backing up;
    5. maintaining a register of security incidents.
  5. Source:
    1. The Client grants the Service Provider general authorisation to use sub-processors in relation to courier, logistics and IT services (postal operators, courier companies, hosting providers and cloud services).
    2. The Service Provider warrants that each sub-processor shall assume obligations equivalent to those of the Service Provider under these Terms and Conditions.
    3. A list of permanent sub-processors is available upon the Customer’s request. The Customer has the right to raise a justified objection to the transfer of data to a new sub-processor within 7 days of receiving the information.
  6. In the event of a personal data breach, the Service Provider shall notify the Customer without delay, and no later than 24 hours after becoming aware of the breach, providing at least the following information:
    1. a description of the incident and its nature;
    2. categories and the approximate number of data subjects;
    3. possible consequences of a breach;
    4. mitigation measures taken or planned;
    5. contact details of the person responsible.
  7. If the information referred to in paragraph 6 cannot be provided at the same time, the Processor is obliged to provide it to the Controller in stages, without undue delay.
  8. The Client is entitled to carry out an audit to verify that data processing complies with these Terms and Conditions and the GDPR, provided that the Service Provider is given at least 7 Working Days’ prior notice. The audit shall be conducted in a manner that does not compromise the Service Provider’s trade secrets or the data security of other clients. The costs of the audit shall be borne by the party initiating it.
  9. The Service Provider shall not transfer personal data outside the European Economic Area or to international organisations without the Customer’s prior written consent.
  10. The Customer, as the Data Controller, bears full responsibility for:
    1. the lawfulness of the collection and processing of personal data contained in the Address Database;
    2. having an appropriate legal basis for transferring data to the Service Provider;
    3. fulfilling information obligations towards data subjects;
    4. compliance of processing with the provisions of the GDPR.
  11. The Service Provider is not obliged to verify the lawfulness of the Customer’s collection of personal data.

§10. COMPLAINTS

  1. The customer is required to check the goods/services received without delay. Complaints must be made within 7 working days of the date of delivery or completion of the service.
  2. Complaints must be submitted in writing or in electronic form to the following email address: biuro@bigthing.pl. The complaint should include:
    1. the Customer’s identification details and the Order number;
    2. a detailed description of the non-conformity or defect;
    3. photographic documentation (if applicable);
    4. the Customer’s request (repair, replacement, price reduction, or other).
  3. The service provider shall consider the complaint within 31 days of receiving the complete complaint form and shall inform the Customer of its position in writing.
  4. In the case of complaints requiring further investigation, consultation with subcontractors, manufacturers, courier operators or technical analysis, the Service Provider may extend the deadline for handling the complaint once or on multiple occasions, and shall inform the Customer accordingly, stating the reason for the extension and the estimated time required to complete the complaint procedure. Such an extension shall not constitute a breach of contract if it arises from the specific nature of the complaint or from reasons beyond the Service Provider’s control.
  5. Complaints are deemed to have been resolved once a response to the complaint has been sent to the Customer at the email address provided.
  6. The following are not eligible for a complaint:
    1. differences between the visualisation and the final product arising from the reasons set out in §7(5);
    2. defects and errors arising from materials approved by the Client;
    3. damage caused during transport (complaints should be addressed to the courier company), 
    4. dissatisfaction with the actions or omissions of influencers or end users.
  7. Claims regarding damage to parcels during transit should be made directly to the courier company in accordance with its terms and conditions. The service provider assists the customer with the claims process by providing the necessary documentation.
  8. The Client undertakes to inform end users (in particular influencers) of the need to:
    1. checking the parcel on delivery,
    2. taking photographs of the damage, including the packaging,
    3. to draw up a damage report with the courier or to report the damage to the carrier within 24 hours of delivery.
  9. In order for a claim for transport damage to be considered, the Customer must provide photographic evidence and a damage report, or confirmation that the damage has been reported to the carrier.
  10. A lack of documentation from the end recipient means that it is not possible to lodge a complaint with the carrier and results in the goods being deemed to have been delivered undamaged.
  11. If the obligations set out above are not met, any reshipment, replacement or compensation may only be provided at the Customer’s expense.
  12. The service provider shall not be liable for damage caused in transit if the final recipient has failed to comply with the carrier’s requirements, including failing to draw up a damage report upon collection.
  13. In relations between the Service Provider and a Customer who is a business, the parties exclude the Service Provider’s liability under the warranty for physical and legal defects in products and services, except where the Service Provider has concealed knowledge of a defect in the product supplied. Subject to the foregoing, the parties exclude the Service Provider’s liability under the warranty for physical and legal defects in products.

§11. PAYMENTS

  1. Payment for the Services is made on the basis of a VAT invoice issued by the Service Provider.
  2. The payment term is 14 days from the date of issue of the invoice, unless the parties have agreed otherwise.
  3. The Service Provider may make the fulfilment of the Order conditional upon the payment of a deposit or advance payment of up to 100 per cent of the Order value. The amount of the deposit is specified in the Quotation.
  4. Payments are made by bank transfer to the account specified on the invoice.
  5. In the event of a delay in payment, the Service Provider is entitled to charge statutory interest for late payment in commercial transactions.
  6. In the event of a payment delay exceeding 7 days, the Service Provider is entitled to suspend the fulfilment of current and future Orders until the outstanding amount has been settled.
  7. The price specified in the accepted Quotation is a fixed lump-sum price for the performance of the Order, covering all costs set out in the Quotation. The price does not include VAT, which will be added at the applicable rate.
  8. A price change after acceptance of the Offer is only possible in the following circumstances:
    1. changes to the scope of the Contract at the Client’s request;
    2. a significant change in the cost of materials or external services (in excess of 10%), of which the Service Provider shall inform the Client prior to performance.

§12. TERMINATION OF THE COOPERATION

  1. An order is deemed to have been completed at the moment when:
    1. the supply of goods and services and the payment of the full amount;
    2. submission of the Report (in the case of Influencer Shipments);
    3. to deal with any complaints.
  1. The Customer may cancel the Order before work on it has commenced. In the event of cancellation after work has commenced, the Customer is obliged to cover the costs incurred by the Service Provider up to the point of cancellation.
  2. The Service Provider may withdraw from the Order in the following circumstances:
    1. a delay in payment of the advance payment exceeding 14 days;
    2. a lack of cooperation on the part of the Client that prevents the order from being fulfilled;
    3. breaches by the Customer of key provisions of the Terms and Conditions.
  3. In the event of cancellation of an Order:
    1. The service provider shall refund the advance payment made by the customer, less any costs incurred up to the point of withdrawal;
    2. The customer is obliged to pay for the part of the Order that has been fulfilled.
  4. In the case of an ongoing collaboration, either party may terminate the collaboration by giving 30 days’ written notice.
  5. Once the collaboration has ended:
    1. The service provider shall delete or return the personal data entrusted to it by the customer in accordance with §9;
    2. the parties settle their mutual financial obligations;
    3. The provisions relating to confidentiality, liability and the protection of personal data remain in force.

§13. FINAL PROVISIONS

  1. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the GDPR.
  2. Any disputes arising from the provision of the Services shall be settled amicably. In the event of a failure to reach an agreement, disputes shall be settled by the court with jurisdiction over the Service Provider’s registered office.
  3. All notices, declarations and agreements between the parties must be in writing (by email) to be valid, unless the Terms and Conditions or the law require a specific form.
  4. Should any provision of these Terms and Conditions prove to be invalid or unenforceable, the remaining provisions shall remain in force. The parties undertake to replace the invalid provision with a valid provision that most closely approximates the purpose of the provision being replaced.
  5. These Terms and Conditions, together with the accepted Quotation and any annexes, constitute the entire agreement between the parties in respect of the Order in question and supersede all previous oral or written arrangements relating to the same subject matter.
  6. The Service Provider reserves the right to amend these Terms and Conditions. Any amendments shall come into force on the date of their publication on the website www.bigthing.pl. The amendments shall not apply to Orders accepted for processing prior to the amendments coming into force.
  7. The Parties undertake to keep the terms of their cooperation confidential, in particular the prices and specifications of Orders, throughout the duration of the cooperation and for a period of 2 years following its termination, unless disclosure of the information is required by law.
  8. The Customer may not transfer the rights and obligations arising from the Order to a third party without the Service Provider’s prior written consent.
  9. These Terms and Conditions shall come into force on 8 January 2026.

THE BIG THING S.C. PAWEŁ KORDYŚ MAREK KIWER

31/3 Oboźna Street, 30-011 Kraków
Tax ID (NIP): 6772435706
National Business Register (REGON): 380566879
Email: biuro@bigthing.pl
Telephone: 697671850, 607315611 +
www.bigthing.pl

Customer’s statement:

I hereby declare that I have read these Terms and Conditions for the provision of services by THE BIG THING S.C. PAWEŁ KORDYŚ MAREK KIWER, that I understand their content, and that I accept all their provisions without reservation.

Date: ____________________

Company name (Client): ____________________

Full name of the authorised person: ____________________

Position: ____________________

Signature: ____________________

the big thing logotyp bialy

Contact

Ellipse 18

Paweł Kordyś CEO
Business enquiries

+48 889 520 280

pk@bigthing.pl

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